Voice Logging

Globalization has encouraged telephonic business transacting. Discrepancies in the spoken word could result in unnecessary financial and goodwill loss.  This implies that the logging and evaluating of what has been said is becoming increasingly important, resulting in customer satisfaction and substantial improvement in business performance.

This solution is ideally positioned for quality assurance, regulatory compliance, liability management, sales verification, customer demands and anything else requiring interactions to be recorded and retrieved quickly and conveniently

Compumade have developed a VOIP logging solution forming part of the MPIG VOIP solution.

Easily enabled and not requiring any additional hardware, the logging solution allows for a cost effective, high quality recording solution.

A Dedicated Server for Logging Voice Calls

A stand alone server based logger, primarily used for analogue extension logging, although it may be adapted for digital extension logging is also available. This call logger uses high impedance hardware, which is connected in parallel to the PABX extensions. 

Calls in progress are viewed with an easy to read GUI (Figure 1 see below)

The search function (Figure 2 see below) makes it easy to trace call recordings making use of account number, reference number,

CLI (Caller Line Identification) information, handling agent or a Date Time Search.

Figure 1

Figure 2