We began trading in the year 2000, supplying hardware and software development skills to companies needing to build affordable telephony and call centre solutions for local government.

Our solutions combine various technologies used to construct customised scalable turn-key self-help platforms – CompuVox.

CompuVox consists of Intelligent Interactive Voice Response (IVR), Call Centre, Web Services and Mobile Device technologies. The solution supports voice, fax, SMS, email, web and mobile application communication methods, these allows clients to interact with any company, without requiring human interaction, freeing staff to perform essential tasks.

Compumade has installed and maintained its CompuVox customer care solutions at a number of South African institutions most notably, Nelson Mandela Bay and Buffalo City Metropolitan Municipalities.

Implementation of the CompuVox solution ensures better-quality customer care at a reduced customer care delivery cost, improved customer service with the benefit of improved cash flow through automated self-help services.